FAQ's
We are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does delivery take?
Orders are usually delivered within 3–5 working days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on eligible orders across Pakistan.
Can I return or exchange a product?
Yes, eligible products can be returned or exchanged according to our return policy. The product must be unused and in its original condition.
What should I do if I receive a damaged or incorrect product?
Please contact our support team as soon as possible after receiving your order. We’ll review the issue and assist you with a replacement or suitable solution.
Orders
Below are some of are common questions about orders
How can I place an order?
Simply select your desired product, add it to your cart, and complete the checkout process with your delivery details.
Can I cancel my order after placing it?
Yes, you can request cancellation before your order is dispatched. Once shipped, cancellation may no longer be possible. Contact our team when you want to cancel order
How can I track my order?
Once your order is dispatched, you’ll receive the relevant tracking information so you can follow your shipment.
Can I change my delivery details after placing an order?
If your order has not yet been dispatched, contact our support team immediately and we’ll try to update your details.
Products
Below are some common questions about our products
Are Fixora products good quality?
Yes. We focus on offering reliable, durable, and practical products designed to provide excellent value for money.
Are the products shown on the website exactly what I will receive?
We aim to display products as accurately as possible. However, slight differences in color may occur due to lighting, photography, or screen settings.
What if I have a question about a product before ordering?
You can contact our support team with your product-related questions, and we’ll be happy to help you choose the right product.